Flat rate $10 shipping and free shipping on orders over $99 Australia wide.

For international orders, please contact us at madebysuro@gmail.com for a quote.

All Australian orders are generally processed within 2-5 business days. Once shipped, please allow up to 8 business days for your order to arrive.

Please note during our peak seasons and sale periods, processing times can extend past the 8 business days.  

We can not be held responsible for delays caused by COVID.

Tracking and delivery

Once parcels have been dispatched, you will receive tracking information via email. Any lost, stolen or damaged parcels are to be raised directly through Sendle or the courier via your tracking information. 

Please ensure you have correctly entered your shipping address details (house number, street name, suburb and postcode) as we cannot be responsible for orders that do not arrive due to error in address. You may incur additional shipping charges if this occurs unless it is the error of us. Once your order has been shipped, we cannot accept responsibility for any lost parcel.

We are under no obligation to provide a refund or redelivery costs if your parcel is returned to sender. We recommend keeping an eye on your tracking information to ensure you are able to follow updates from Sendle or the courier.